Terms & Conditions

Terms & Conditions

Effective Date: 17th June 2025

Welcome to SJ Group – Your Trusted RTO Agent in Kishangarh, Rajasthan. Please read the following Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms.


1. Scope of Services

SJ Group offers a wide range of RTO-related services including but not limited to:

  • Driving license application and renewal

  • Vehicle registration and ownership transfer

  • Permit and fitness certification

  • Road tax assistance and NOC

  • Insurance and pollution certificate support

  • Consultancy services for companies and fleet operators

These services are subject to change or update at any time without prior notice.


2. Service Eligibility

Our services are available to:

  • Indian citizens above 18 years of age (for DL services)

  • Individuals or businesses owning vehicles

  • Fleet owners or corporate clients requiring RTO services

You must provide accurate and complete information for all applications. False documentation may lead to legal consequences, for which SJ Group is not responsible.


3. Document Handling & Responsibility

All original documents shared with us are handled with care. However:

  • SJ Group is not responsible for any delay caused by the RTO department.

  • Clients must ensure all documents are genuine and valid.

  • SJ Group is not liable for rejection of application due to incorrect or forged documents.


4. Payment Terms

  • Full or partial payment must be made in advance depending on the service type.

  • Service charges are non-refundable once the process is initiated.

  • Official receipts will be provided for every payment.


5. Timelines & Delays

While we strive to complete services within estimated timelines, delays may occur due to:

  • Government holidays

  • RTO staff unavailability

  • Verification delays or incomplete documentation

SJ Group is not responsible for such delays.


6. Privacy and Data Protection

All personal information provided to SJ Group is kept confidential. We do not share your data with third parties unless:

  • Required by law

  • Necessary for the completion of RTO services

For more, refer to our Privacy Policy.


7. Service Cancellation

If a customer wishes to cancel a service:

  • Cancellation must be requested in writing

  • If the work has already begun, a cancellation fee or partial charge may apply


8. Limitation of Liability

SJ Group is a service facilitator and not a government body. We are not liable for:

  • RTO rejection of application

  • Damage or loss of documents by third-party courier

  • Any penalties due to customer negligence or delay


9. Changes to Terms

We reserve the right to update or change these terms at any time without notice. Changes will be effective immediately upon posting on our website or office notice.


10. Contact Us

For any queries regarding these terms, feel free to contact us:

SJ Group
Kishangarh, Rajasthan